She copied the firmware file to the USB drive, inserted it into the service port, and entered the service mode by pressing Additional Functions > 2 and 8 simultaneously > Additional Functions again . A hidden menu appeared.
“Update Successful. Reboot?”
In the back office of a mid-sized law firm, past the humming servers and stacks of discovery documents, sat a workhorse: the Canon imageRUNNER 2525. For seven years, it had printed, copied, and scanned thousands of pages without complaint. But lately, it had developed a quirk. Sometimes, when scanning a double-sided document to a network folder, the pages would come out reversed. Other times, the touchscreen would lag for a frustrating half-second.