English For Business Communication Audio Mp3 Free | HD |

"I hear your concern." Use this to show empathy. Do not say "You are wrong." Say "I hear your concern."

Hmm. That might work. But no discount at all?

Handling Difficult Customer Calls (Level: Intermediate) Duration: Approx. 2 minutes (when read at natural pace) [INTRO MUSIC - Soft, professional, fade out] English For Business Communication Audio Mp3 Free

[SOUND EFFECT: Phone ringing once, then click]

That doesn’t help me. Can you give me a discount or not? "I hear your concern

Let’s review three key phrases from that call.

You work for a software company. A loyal customer, Mr. Davis, is threatening to cancel his subscription unless you lower the price. But no discount at all

"I cannot finish by 3 PM. However, what I can do is send you the draft by 5 PM. Would that work for you?"