Horas Januari Silaban Instant

The qualitative data was analyzed using thematic analysis, while the quantitative data was analyzed using statistical analysis.

Analysis of Factors Affecting Public Service Quality at the Office of the Subdistrict Head of Medan Baru, Medan City (Case Study: Horas Januari Silaban) horas januari silaban

The survey results show that 80% of respondents are satisfied with the services provided by the office, citing the responsiveness and courtesy of employees as the main reasons. However, 20% of respondents reported experiencing difficulties in accessing services, citing long wait times and inadequate infrastructure. The qualitative data was analyzed using thematic analysis,

This study uses a mixed-methods approach, combining both qualitative and quantitative data collection and analysis techniques. The data was collected through surveys, interviews, and observations. A total of 100 respondents participated in the survey, including 50 employees and 50 citizens who have used the services of the office. This study uses a mixed-methods approach, combining both

The quality of public services is a critical aspect of governance, as it directly affects the well-being and satisfaction of citizens. In Indonesia, the government has implemented various reforms to improve the quality of public services, including the introduction of the Public Service Law No. 25 of 2009. However, the implementation of these reforms has been uneven, and the quality of public services remains a challenge in many parts of the country.

This study aims to analyze the factors that influence the quality of public services at the Office of the Subdistrict Head of Medan Baru, Medan City, with a focus on the leadership of Horas Januari Silaban. The research method used is a mixed-methods approach, combining both qualitative and quantitative data collection and analysis techniques.