Navigate to Settings (gear icon).
Select Confirm or OK .
Open the main menu by pressing the center OK button on the home screen. How to Factory Reset SAFARICOM Neon Ray Pro
Release the Power button when the Safaricom/Neon logo appears, but keep holding Volume Up until the Recovery Mode screen (blue/green text menu) appears. Navigate to Settings (gear icon)
Navigate to Yes — delete all user data and press Power. How to Factory Reset SAFARICOM Neon Ray Pro
After completion, Reboot system now will be highlighted. Press Power.
Would you like a simplified version (with just pictures/key presses) or the ADB (Android Debug Bridge) factory reset command for developers?