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A: Ensure the phone is fully off. Try both volume buttons separately. If still stuck, the firmware may be corrupted — contact HOTWAV support.
Once the wipe is complete, select Reboot system now . How to Hard Reset HOTWAV Note 13 Pro
If that doesn’t work, try — some MediaTek devices use this combination. A: Ensure the phone is fully off
Select Erase all data (factory reset) .